Frequently Asked Questions

Check out these answers to our frequently asked question. Please don’t hesitate to contact us with your questions!

Q: HOW DO I BOOK MY TOUR?
Q: HOW DO I PAY FOR MY TOUR?
Q: WHAT CREDIT CARDS CAN I USE?
Q: I AM TRAVELLING ALONE, CAN I SHARE A ROOM WITH SOMEBODY ELSE TO AVOID THE SINGLE SUPPLEMENT?
Q: WHAT LANGUAGES DO THE TOUR GUIDES SPEAK?
Q: WHAT AGE AND NATIONALITIES ARE THE PARTICIPANTS?
Q: CAN CHILDREN JOIN YOUR TOURS?
Q: ARE FLIGHTS INCLUDED?
Q: HOW DO I BOOK MY OWN FLIGHTS?
Q: WHAT IS INCLUDED IN THE TOUR?
Q: HOW DO I EXCHANGE MONEY ON ARRIVAL?
Q: DO I NEED TRAVEL INSURANCE?
Q: HOW MANY DAYS SHOULD I ALLOW BEFORE AND AFTER THE TOUR FOR FLIGHTS?
Q: WHAT IF I NEED ADDITIONAL ACCOMMODATION NOT IN THE ITINERARY?
Q: CAN YOU BOOK TOURS AND EXCURSIONS PRE OR POST TOUR?
Q: DO I NEED TO BRING A BIKE?
Q: WHAT TYPE OF BIKES TO YOU HAVE?
Q: DO YOU HAVE LADIES BIKES?
Q: DO I NEED A BIKE HELMET AND IS THERE A CHARGE FOR ONE?
Q: HOW DO I TRANSPORT MY BIKE TO AND FROM THE TOUR?
Q: WHAT DO I NEED TO BRING WITH ME?
Q: HOW FIT DO I NEED TO BE? ARE THERE MANY HILLS?
Q: WHAT WILL THE WEATHER BE LIKE, WHEN IS THE BEST TIME TO COME?
Q: WHAT DO THE GRADINGS MEAN?
Q: HOW MANY KM’S PER DAY DO WE BIKE? IS THERE AN OPTION TO BIKE MORE OR LESS?
Q: CAN YOU ACCOMMODATE VEGANS OR THOSE WITH FOOD ALLERGIES?
Q: CAN YOU CUSTOMIZE TOURS?
Q: WHAT IF THE COUNTRY I WANT TO GO TO IS NOT LISTED
Q: WHAT IF I CAN’T MAKE THE WHOLE TOUR AND ONLY WISH TO TAKE PART IN SOME OF THE TOUR?
Q: DO YOU HAVE HOTEL CONTACT DETAILS FOR THE TOURS?
Q: DO YOU HAVE A NEWSLETTER I CAN SIGN UP TO?
Q: CAN I HOLD A PLACE ON A TOUR?

Q: HOW DO I BOOK MY TOUR?
A: You can book ‘on line’ by CLICKING HERE to access our ‘on line’ booking page

 

Q: HOW DO I PAY FOR MY TOUR?
A: You can pay ‘on line’ using your Credit Card on our secure booking page.

 

Q: WHAT CREDIT CARDS CAN I USE?
A: Visa or Mastercard.

 

Q: I AM TRAVELLING ALONE, CAN I SHARE A ROOM WITH SOMEBODY ELSE TO AVOID THE SINGLE SUPPLEMENT?
A: Yes, just select ‘twin share’ room and we will attempt to pair you up with another single person of the same sex where possible.

 

Q: WHAT LANGUAGES DO THE TOUR GUIDES SPEAK?
A: Depends on the tour and location, but mainly English and German. Spanish, Dutch and Italian are spoken by some guides. Please email us if you have specific language speaking requirements.

 

Q: WHAT AGE AND NATIONALITIES ARE THE PARTICIPANTS?
A: This can vary from tour to tour, but generally the age range is from 25-70 with a mixture of clients from the US, UK, Australasia and Europe. Everybody is welcome on our tours and the mixture of ages and nationalities is one of the great things about tour groups.

 

Q: CAN CHILDREN JOIN YOUR TOURS?
A: Yes children are welcome on some of our tours but not all are suitable for children.. Please contact us with the age and fitness of your child along with the tours you are considering and we are happy to advise the suitability.

 

Q: ARE FLIGHTS INCLUDED?
A: International flights are not included and need to be arranged either by yourself or a travel agent. Tours with domestic flights are only included where specified for each Tour.

 

Q: HOW DO I BOOK MY OWN FLIGHTS?
A: We recommend using the internet or your local travel agent.

 

Q: WHAT IS INCLUDED IN THE TOUR?
A: Each itinerary will have a list of inclusions. Typically this includes:Tour Guide/s
Accommodation
Some meals – as specified
Airport Transfers on arrival and departure days Support Vehicle/s
Not included:
Spending money
Some meals – as specified
Optional extensions or activities
Bike hire if not bringing own bike

 

Q: HOW DO I EXCHANGE MONEY ON ARRIVAL?
A: We recommend you obtain local currency either before you arrive in the country or on arrival. Due to the diverse nature of our tours money exchange is not always available once the tour has started.

 

Q: DO I NEED TRAVEL INSURANCE?
A: Yes, we strongly recommend comprehensive travel insurance

 

Q: HOW MANY DAYS SHOULD I ALLOW BEFORE AND AFTER THE TOUR FOR FLIGHTS?
A: We recommend arriving at least the day before the tour to allow for acclimatization, sightseeing and a good nights sleep to recover from jetlag. For long international flights, 2 extra days would allow for unexpected flight delays.

 

Q: WHAT IF I NEED ADDITIONAL ACCOMMODATION NOT IN THE ITINERARY?
A: We can book pre and post tour accommodation for you.

 

Q: CAN YOU BOOK TOURS AND EXCURSIONS PRE OR POST TOUR?
A: Email us with your requests and we will try to assist.

 

Q: DO I NEED TO BRING A BIKE?
A:. In most destinations we can supply rental bikes, but you may prefer to bring your own. Even if hiring one of our bikes we still recommend you bring your own saddle and pedals. We only supply normal pedals so if you prefer clipless, please bring your own.NOTE: Due to the diverse range of bikes and components available around the world we cannot guarantee parts will be available for all makes and models. If in doubt you should bring your own spares and ensure your bike is fully maintained prior to departure. CLICK HERE for a maintenance sheet for pre tour checks, and here for a list of recommended spare parts to bring.

 

Q: WHAT TYPE OF BIKES TO YOU HAVE?
A: Depending on the tour, we provide hybrid (road) bikes or mountain bikes (Mountain bikes are either Hardtails – front suspension only) or Softails – full suspension.

 

Q: DO YOU HAVE LADIES BIKES?
A: We do have some ladies bikes available on special request. Please email us your requirements and we try to assist.

 

Q: DO I NEED A BIKE HELMET AND IS THERE A CHARGE FOR ONE?
A: Yes, helmets are recommended (compulsory in New Zealand). There is no charge to hire a helmet.

Q: HOW DO I TRANSPORT MY BIKE TO AND FROM THE TOUR?
A: Transporting your bike requires some preparation to ensure it is in good condition when it arrives, baggage handlers worldwide can be rough with luggage. CLICK HERE for a packing overview on how to pack your bike securely.

 

Q: WHAT DO I NEED TO BRING WITH ME?
A: Requirements will vary for each tour and will be included with your booking confirmation sheet. If you are bringing your own bike, CLICK HERE for a list of spare parts to bring.

 

Q: HOW FIT DO I NEED TO BE? ARE THERE MANY HILLS?
A: Tours are graded so you can gauge the difficulty. Where possible we have included altitude graphs so you can view how much climbing there will be each day. Remember there is nearly always a support vehicle.

 

Q: WHAT WILL THE WEATHER BE LIKE, WHEN IS THE BEST TIME TO COME?
A: We plan our departures to coincide with the best time of year for tours. Climate information will be detailed in each itinerary.

 

Q: WHAT DO THE GRADINGS MEAN?
A: Each tour is graded to indicate its level of difficulty. Gradings are: 1 – Easy, 2 – Moderate, 3 – Medium, 4 – Challenging 5 – Extreme

 

Q: HOW MANY KM’S PER DAY DO WE BIKE? IS THERE AN OPTION TO BIKE MORE OR LESS?
A: Each days distance will be indicated in the itinerary. Most days will have a support vehicle which means you can opt to bike less than the stated km’s. Depending on the tour, if you wish to bike more you can let our guide know and we can arrange for this where possible.

 

Q: CAN YOU ACCOMMODATE VEGANS OR THOSE WITH FOOD ALLERGIES?
A: Yes, please email us any special requirements and we will endeavor to meet these. Where this is not possible we will notify you in advance so alternative arrangement can be made.

 

Q: CAN YOU CUSTOMIZE TOURS?
A: Yes We have experience in customizing tours for small or large groups, families, and even large charity tour groups of 80 participants.

 

Q: WHAT IF THE COUNTRY I WANT TO GO TO IS NOT LISTED
A: As we are often adding Tours to new countries send us an email and We can let you know what new tours may be coming up.

 

Q: WHAT IF I CAN’T MAKE THE WHOLE TOUR AND ONLY WISH TO TAKE PART IN SOME OF THE TOUR?
A: It may be possible to just join for part of a Tour.. Send us an email with your preferred dates and we will advise if it is possible..

 

Q: DO YOU HAVE HOTEL CONTACT DETAILS FOR THE TOURS
A: Hotel lists are supplied in advance – usually when we send your booking confirmation.
Q: DO YOU HAVE A NEWSLETTER I CAN SIGN UP TO?
A: Yes CLICK HERE to sign up to our regular newsletter (approximately every 2 months).

 

Q: CAN I HOLD A PLACE ON A TOUR?
A: Yes, as long as the tour has more than two places left, you can hold one for up to 7 days. After this you will need to pay your 25% non refundable deposit to confirm your place.

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